How can we help?

When you ‘view shopping basket’ on the right hand side of the screen, there is a space to enter your promotional code. Alternatively if you have progressed to ‘check-out’ there is a pop-up box which reminds you to enter a promotional code if you have one.

Firstly, please ensure that the code validity date hasn’t expired. Please also check that you’re inputting the code in lower case. Codes cannot be used in conjunction with any other code so only one code will work at a time. Subscriptions, sale items and Summerdown specials (our discounted bundles) are excluded from promotional codes.

For your own security and to protect against fraudulent transactions, our credit card payment software (Stripe) only processes payments where the billing address and postcode matches the registered address and postcode of the card being used. If these don’t match, an error message will appear. Please try and input your details again and ensure that the address in your billing address matches the address where your card is registered to.

Even though you may have previously purchased from us, the website will only recognise you if you have previously ‘registered’ as a customer. It may be that you checked out as a ‘guest’. Being on our email mailing list is different to being a registered customer on our website. If you are unsure, we would be happy to check your account status on our system – please email hello@summerdown.com and we will check for you.

Next to the ‘About us’ in the top menu, there is a little person icon. Click on this and you’ll be able to log-in or out, check your previous orders and update any personal details.

Currently we can only accept orders from UK billing addresses. From time to time we are able to assist with ad hoc overseas requests  but this is dependant on shipping costs and unfortunately, we might not be able to help during busy periods. Please email hello@summerdown.com with your address, which items you would like to order and we will get back to you.

Please email hello@summerdown.com with your postcode and the products you’re looking for and we will do our best to get back to you within 1 working day.

We sell Summerdown in Europe, the USA, Middle East, Far East and Australia. For all queries, please email sales@summerdownmint.com and we’ll do our best to help.

All of our chocolates are vegan, with the exception of the Mint Chocolate Collection and our Peppermint truffles.

Yes all of our chocolates are gluten free.

No, none of our tea contains caffeine.

All our product ingredients are listed on the website on the individual product pages (the tab at the bottom of the page)

Please refer to the product ingredients listed on the individual product page of the Summerdown website as ingredients and allergens may vary per product.

No, we never test our products on animals.

Our body, bath & home products are suitable for vegetarians but not currently suitable for vegans as some of them contain lanolin and other animal derivatives.

We use naturally derived products where possible and our collection is 98% natural.
In the case of the diffuser for example the fragrance contains 2% chemicals in order to deliver its award winning fragrance. 

Our chocolate and tea products do not contain palm oil. Although palm oil isn’t listed as an ingredient within our body, bath and home range, some of the products do contain ingredients which are derived from palm. Currently, the sourcing of these component parts isn’t certified as sustainable. However, we are in the process of reviewing all of the formulations in the body, bath and home collection and the updated products will use sustainable palm oil which is RSPO certified.

It isn’t currently possible to do this online so please email hello@summerdown.com and let us know if you would like to pause your subscription or make changes to it and we will do our best to help you.

You can do this by going to your ‘Account page’ and find subscriptions and then ‘cancel’.

You can book your stay through Airbnb either by clicking on the links on the Stay at Summerdown page of the website or by searching for properties in ‘Oakley, Hampshire’ which will bring up the Summerdown shepherd’s huts that are available for booking on the dates you’d like to stay.

Children over the age of 13 are welcome to stay when accompanied by a parent or guardian.  Each shepherd’s hut sleeps 2 people

Due to the abundant wildlife on the doorstep of Summerdown, we are unable to welcome dogs to stay on the site.