Free UK standard delivery

When you spend £25 or over

15% off your next order

When you join our mailing list Mailing List

How can we help?

Customer enquiries

01256 780252

9am – 5pm, Monday to Friday

info@summerdownmint.com

Summerdown Farms Ltd
PO Box 6636
Basingstoke
Hampshire
RG24 4AQ

Press and marketing enquiries

hannah.morris@summerdownmint.com

Sales enquiries

Joseph Colman
sales@summerdownmint.com

Export enquiries

David Hill
export@summerdownmint.com

What does your question concern?

Below we answer some frequently asked questions about our products, online ordering, deliveries and stockists. If your question isn’t answered here, please do fill in the form below with your query and we’ll do our best to reply within 1 working day.

Online ordering

Where do I input the promotional code?

When you ‘view shopping basket’ on the right hand side of the screen, there is a space to enter your promotional code. Alternatively if you have progressed to ‘check-out’ there is a pop-up box which reminds you to enter a promotional code if you have one.

My promotional code won’t work?

Firstly, please ensure that the code validity date hasn’t expired. Please also check that you’re inputting the code in lower case. Codes cannot be used in conjunction with any other code so only one code will work at a time. Subscriptions, sale items and Summerdown specials (our discounted bundles) are excluded from promotional codes.

The website won’t accept my postcode / I receive an error message about my address?

For your own security and to protect against fraudulent transactions, our credit card payment software (Stripe) only processes payments where the billing address and postcode matches the registered address and postcode of the card being used. If these don’t match, an error message will appear. Please try and input your details again and ensure that the address in your billing address matches the address where your card is registered to.

The website doesn’t recognise my email address and password?

Even though you may have previously purchased from us, the website will only recognise you if you have previously ‘registered’ as a customer. It may be that you checked out as a ‘guest’. Being on our email mailing list is different to being a registered customer on our website. If you are unsure, we would be happy to check your account status on our system – please email hello@summerdown.com and we will check for you.

How do I log-in / log-out of my account or update my details?

Next to the ‘About us’ in the top menu, there is a little person icon. Click on this and you’ll be able to log-in or out, check your previous orders and update any personal details.

I don’t live in the UK, can I order online?

Currently we can only accept orders from UK billing addresses. From time to time we are able to assist with ad hoc overseas requests  but this is dependant on shipping costs and unfortunately, we might not be able to help during busy periods. Please email hello@summerdown.com with your address, which items you would like to order and we will get back to you.

Stockists questions

Where can I buy one of your products in a shop near me?

Please email hello@summerdown.com with your postcode and the products you’re looking for and we will do our best to get back to you within 1 working day.

Do you sell Summerdown overseas?

We sell Summerdown in Europe, the USA, Middle East, Far East and Australia. For all queries, please email sales@summerdownmint.com and we’ll do our best to help.

Product related

Are your chocolates vegan?

All of our chocolates are vegan, with the exception of the Mint Chocolate Collection and our Peppermint truffles.

Are your products gluten free?

Yes all of our chocolates are gluten free.

Does your tea contain caffeine?

No, none of our tea contains caffeine.

What are your ingredients?

All our product ingredients are listed on the website on the individual product pages (the tab at the bottom of the page)

Do your chocolates contain allergens?

Please refer to the product ingredients listed on the individual product page of the Summerdown website as ingredients and allergens may vary per product.

Are your Body, bath & home products tested on animals?

No, we never test our products on animals.

Are your body, bath & home products suitable for vegans?

Our body, bath & home products are suitable for vegetarians but not currently suitable for vegans as some of them contain lanolin and other animal derivatives.

What is the 2% unnatural part of your body, bath & home products?

We use naturally derived products where possible and our collection is 98% natural.
In the case of the diffuser for example the fragrance contains 2% chemicals in order to deliver its award winning fragrance. 

Do your products contain palm oil?

Whilst we do not use palm oil as a key ingredient, unfortunately we are currently unable to confirm that our products are 100% palm oil free due to the prevalence of its use in creating base materials. Some of the ingredients are derivatives of palm oil and we are working to eliminate this with the help of our partners.

Subscriptions

How can I pause or amend my subscription?

It isn’t currently possible to do this online so please email hello@summerdown.com and let us know if you would like to pause your subscription or make changes to it and we will do our best to help you.

How do I cancel my subscription?

You can do this by going to your ‘Account page’ and find subscriptions and then ‘cancel’.

Question not answered? Please get in touch using our form below...