Delivery & dispatch
Thank you for shopping with Summerdown. Please allow 3 working days for your delivery – we now use Parcelforce for all of our deliveries and on ordering, you will receive an email notification with your tracking code. All deliveries must be signed for. All UK orders under £25 are subject to a delivery charge of £4.50 (£10 in the Isle of Man and Channel Islands) (unless a promotion is running and free postage is offered). Free UK delivery is applied for orders of £25 or more (excluding the Isle of Man and the Channel Islands). We only deliver to the UK. For orders outside the UK please contact us by email and we will do our best to help.
Disclaimer: We cannot take responsibility for delays in delivery by Parcelforce outside of our control including industrial action or severe weather conditions and subsequent disruption to the service. We endeavour to make our customers aware should a situation arise and to know when to expect delays.
Receiving your order
Please ensure that somebody is available to receive and sign for your parcel, unless special delivery instructions have been entered into the checkout section of the site. Any charges incurred for re-delivery will be the responsibility of the customer.
Returns and refunds
Please check your goods upon receipt, as responsibility for them becomes the customer’s upon delivery. We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you can return any item in its original condition and packaging for a full refund within 28 days of delivery.
In the unlikely event that the goods are damaged, defective or have items missing, our company policy is to replace them, but only if we are notified within 7 working days of receipt. UK only.
If you do wish to return goods, for your own peace of mind please ensure that they are sent using recorded or registered delivery and that you retain your proof of postage as we cannot accept liability for goods lost in transit. The costs of return postage and packaging are the customer’s responsibility in accordance with distance selling regulations.
Please can you contact us by telephone on 01256 780252 or by email at firstname.lastname@example.org before returning your items and return items to: Summerdown Mint, PO Box 6636 Basingstoke, RG24 4AQ
Inside your return please print your name, your order number, highlight the item(s) being returned and your reason for return.
We aim to process your return within 7 working days of receipt into our farm. The refund will be made to the same card or paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.
Your statutory rights remain unaffected.